As a courtesy to all of our clients a prompt appointment schedule is adhered to. Late arrival for an appointment may mean that we are unable to provide the treatment booked or there may be a reduced treatment time. Appointment times quoted included consultation time with the therapist.
Bookings and Cancellations
To avoid disappointment, we would recommend booking for an appointment at least two weeks in advance, particularly if you require a Saturday or evening appointment. We do need to take credit or debit card details at the time of booking to reserve your appointment. If you do need to change or cancel your appointment, we would be very grateful if you could give at least 24 hours notice and 48 hours notice if the treatment is longer than an hour. Otherwise, we regret that we will charge the full cost of the treatment, or should you be on a course of treatments, that particular one shall be forfeited.
On your first visit to Aromatics you will be asked to complete a confidential consultation form, which your therapist will discuss with you to ensure your treatment is tailored to your personal requirements. At the end of your treatment you will be given a prescription for any home care recommended by your therapist. Consultations are available on request, which are complimentary and without obligation.
We offer a facility where you may purchase a course of treatments. This is available on the vast majority of our treatment range. Please ask for further details.
The course offer explained: you pay for five treatments and the sixth is complimentary. We reserve the right to withdraw this offer at any time. The course commences at the time of initial payment and is valid for six months only from the purchase date. The course is non refundable, cannot be redeemed for cash or products and is non transferable.
If you fail to give at least 24 hours notice to cancel or change your appointment, this will result in that particular treatment being forfeited. Equally, if you fail to attend a reserved treatment, that treatment will be forfeited.
Should a client fail to attend a treatment, it means we are unable to offer the slot to anyone else. Naturally, this has a detrimental financial impact upon Aromatics.