As a courtesy to all of our clients a prompt appointment schedule is adhered to. Late arrival for an appointment may mean that we are unable to provide the treatment booked or there may be a reduced treatment time. Appointment times quoted included consultation time with the therapist.
Bookings and Cancellations
To avoid disappointment, we would recommend booking for an appointment at least two weeks in advance, particularly if you require a Saturday or evening appointment. We do need to take credit or debit card details at the time of booking to reserve your appointment. If you do need to change or cancel your appointment, we would be very grateful if you could give at least 24 hours notice and 48 hours notice if the treatment is longer than an hour. Otherwise, we regret that we will charge the full cost of the treatment, or should you be on a course of treatments, that particular one shall be forfeited.
Most individual treatments provided at Aromatics are also available to be taken as a course, whereby you pay in advance for five treatments and receive the sixth free. Treatment courses have been designed to allow our clients to get the maximum benefit from a regular treatment and save money. From the point of initial booking they are valid for 6 months. Unfortunately course items cannot be exchanged or refunded.
On your first visit to Aromatics you will be asked to complete a confidential consultation form, which your therapist will discuss with you to ensure your treatment is tailored to your personal requirements. At the end of your treatment you will be given a prescription for any home care recommended by your therapist. Consultations are available on request, which are complimentary and without obligation.
Gift Certificates are available to purchase and are valid for three months. Please note that Gift Certificates are not redeemable against products.
We aim to provide a calming and relaxing environment for all our clients. To support this, mobile phones must be turned off when entering Aromatics.
We operate a no smoking policy.